[Resolved]  HappyEasyGo.com — flawed product - refund amount stuck indefinitely

Address:Mumbai City, Maharashtra, 400049
Website:happyeasygo.com

A flight i booked on this portal for 2 jan was cancelled by them for reasons unclear and i was informed four hours later after booking that this was so. Also money from my account was debited for it and the promised refund they have repeatedly promised will be credited to my account hasn't come through now 12 days later. I have called, emailed and followed up with them repeatedly.

I am also going to formally lodge a complaint of fraud, but i am never going to use this portal and would strictly advise any one reading to not do the same either. I have never ever had an experience this baffling, frustrating and fraudulent.
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Jan 16, 2018
Complaint marked as Resolved 
I finally received my refund, after some chasing and escalation.
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Comments

This is highly unprofessional.

They took the full booking amount and sent an apology email? That is not acceptable. I was asked to wait for 7-14 days to get my refund.

I have talked to the customer service executive(Kapil) and he has no clue how long will it take realistically.

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