HappyEasyGo.com — happyeasygo.com - cheating

Website:

Happyeasygo.com

I would like to bring to your notice case of fraud and cheating committed by HappyEasyGo India Private Limited,
1F, Plot No. 883, Phase V, Udyog Vihar, Gurugram, Haryana, India, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122016, India.

I have made flight booking on 7th October 2018 from BHUBANESWAR- BANGALORE - MYSORE, But after the payment done I have received one email stating that the ticket had been cancelled.

This is the email that I have received
==========================================
Dear Passenger,
Greetings from HAPPYEASYGO!

We sincerely regret to inform you that we would not be able to confirm your ticket under the order Id: #[protected],
#[protected]

Therefore the amount paid will be refunded to the same mode of payment used while making this reservation in 72 working hours.

We would appreciate your cooperation in this matter.

For further assistance, please feel free to contact our 24*7 customer support[protected] or write us at [protected]@happyeasygo.com

We appreciate you for choosing HAPPYEASYGO as your booking partner. Looking forward to serve you again!

Thanks & Regards,

Divya Joshi
HappyEasyGo Team
==========================================

==========================================
We apologize that we would not be able to issue your ticket under the Trip Id: #[protected],
#[protected]

Please note that we have processed the refund and it would be credited in the same mode of payment used for making this reservation within 72 working hours.

We would appreciate your kind cooperation in this matter.

For further assistance, please feel free to contact our 24*7 customer support[protected] or write us at [protected]@happyeasygo.com

Thanks & Regards,
Nitin Raut
Customer Service Team
[protected]@happyeasygo.com

===========================

As you can see they have clearly mentioned that with 72Hours the refund will be done.

But I didn’t get a refund for the two of the trip id’s mentioned above.Its been more than a month and have no clue about the money I paid.I have been calling your customer care for like 7-8 times everyday.But instead of giving me an update about the refund they keep on stalling with various excuses.Rather I feel like they are least bothered about it.

I am lodging an FIR against them u/s 420 Of crpc which i am legally entitled to lodge with police.

My trip id is #[protected], #[protected]

Shreya Sukanya
Mob [protected]