[Resolved] HappyEasyGo.com — no tickets confirmation even after 24 hrs

sharmaak1983

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 410206
Website:	www.happyeasygo.com

Hi,

I have booked flight for 2 on 7th feb at 16:30 hrs from delhi to mumbai (Travelling date : 27th feb, trans. Id:[protected], i called customer care around 16:45 same day, answer : its not done because for increase in amount and someone will call be back.

Then after no response i called back at 20:30 again, and again heard same story and promised of call back. Meanwhile i was waiting for their call i try to check again the price on net at 22:00 hrs, they were offering same flight same day with same amount. I was shocked, that they are telling me that they can't confirm my booking because there is fare increase and still they are selling more tickets on same price. (How is this possible practically?).

After not receiving any call from them, i decided to call them back on 8th feb at 15:00 hrs and guess what again same stories. And now they are saying that to refund money it will take 10-15 days. Iam surprised again, we are talking about digital india and they need 10-15 days to refund, even irctc (Indian railway) refund money in 24-48 hrs. I have to do another booking, how can i wait.

Iam still waiting for their confirmation.

Plz., if someone can help to resolve it asap.

Thanks
Arun sharma

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Feb 8, 2019

Complaint marked as Resolved

Mr. Amit called me, apologized and requested to give him 30-40 mins to confirm my booking. After his call, in 45 mins I got my confirmation and Ticket...Thankyou for now

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Comments

Thulasi Ravichandran

Today 15th Feb 2020 I booked flight ticket for 4 persons for my family members through happyeasygo website from Mumbai to Chandigarh directed by sky scanner search app . where the flight ticket amount was immediately deducted from my Debit Card and an Trip Id Number was generated and sent to my email address and SMS on my mobile number almost after 6 hours still I am waiting for an confirmation from the website whether my ticket has been booked or not. When I search on their 24 hours helpline website and landline . Helpline Website is saying for the last 6 hours your ticket will be booked within one hour.
They are just playing with consumer hard earned money by not giving any proper explanation. Their Landline numbers are joking useless electronic voices asking me to dial my booking reference number where my complaint is that they did not provide me the booking reference even after 6 hours after booking and I have paid them the whole amount in cash. I wasted my money calling them on their helpline number.
I never faced problem when skyscanner prompting me to other website for the last 4 years this is the first time HappyEasyGo felt this website is going to cheat me.
Their helpline number & Website nothing will work when you are trouble. I will wait for another 12 hours and update my booking status whether this website is really worth for booking tickets.