HappyEasyGo.com — non refund of my cancelled ticket with air india-

Address:	First Floor, Plot No.883, Phase V, Udyog Vihar,, Gurgaon, Haryana, 122016
Website:	www.happyeasygo.com

I had made flight booking from mumbai to delhi for 27th april 2019 on happyeasygo.com vide booking number[protected], air india - pnr number-hdtxm, ticket number-098-[protected]. Due to flight delay we made cancellation of air ticket at air india counter in mumbai. Air india told us that refund will be given by happyeasygo.com only as booking was made through the.

I have written several emails to happyeasygo and they keep making some excuses or the other for not giving the refund. Their given telephone numbers dont work, below is the latest email from them:

Dear kapil,
This is with reference to your e-mail under order id:[protected].

We would like to inform you that in order to process the refund, kindly share the stamped copy from the airline stating that full refund is given.

Also, you may share flight cancellation sms.

Thanks and regards,
Prince
Customer service team
https://www.happyeasygo.com/support/
D976-5cca13ca-attachmentid-6481

I called up air india and they told me that they have already cancelled the ticket and given the refund to happyeasygo. They are now asking me to give them signed stamped copy from airline that full refund is given.
Air india told me clearly that happyeasygo just has to check in their system by ticket number and they will see the refund.

I have been asking happyeasygo to confirm if they have not received refund from air india, there is total silence from them on this.

I request you that these kind of cheats should be banned and not given travel agent licences. I have seen so many complaints against them. Their modus operandi is simple lots of people dont have time and they get cheated by them.

It is requested that my refund from air india be given to me otherwise i will be lodging an fir for 420 against them.

Regards

Kapil gupta
Father of kanik gupta (Traveller)