HappyEasyGo.com — not refunding money by airlines and happyeasygo

Address:

house no 4 near rangbaadi balaji mandir rangbaadi kota, Kota, Rajasthan, 324005

Respected sir/ madam

poor service of happyeasygo, i booked a ticket through ref id no [protected] it was airasia flight no was I5-761, PNR No. WZP47Z, Journey date was 15/2/2020, name of passenger, sachin kumar meena, ram ratan meena and radha meena.
Flight was cancelled by airasia due to operational cause, i called many time to airasia and happyeasygpo ( ref id [protected]) from which i booked the ticket. but i very sorry to inform you that till date my money is not refunded to me. very poor sir, very very poor. .
happy easygo now saying that :This is in reference with your cancellation request for Trip ID:[protected].

This is to inform you as we can see the cancellation was done on 5th March 2020.

Status of your flight stands cancelled, unfortunately the airlines is not providing cash refund to customers however airlines is offering below 2 options for customers:-

1. Credit Account:-Booking can be cancelled and credit account will be created with the airlines which can be used for another 365 days when cancelled.

both airasia and happyeasygo is playing game and not refunding my money.