HappyEasyGo.com — pathetic service...no refund guarantee...fraud

Address:	Mumbai City, Maharashtra
Website:	www.happyeasygo.com

This is to inform you that we had to cancel the tickets booked in the trailing mail, Trip ID[protected] and PNR number - KYC6WI. To do so, we enquired their customer care number [protected], the customer service agent told us to check with airline to understand the actual refund amount of the tickets, when we confirmed with the airlines, the officer confirmed the amount of Rs. 6250 as the total refund amount for both tickets to and fro.

The officer of Indigo airlines also mentioned that the refund will be processed to the same portal where the tickets are booked. So we contacted Happy easy go again...this time they told us to cancel the tickets through portal as well, which we did instantly on 11th September.

We awaited for the confirmation but there was no response. Later on 20th September we called the customer service and the person asked us to put a written communication for the same.

The confirmation was that the refund is in the process, later when called it was told the refund amount is just 100 rs...with stupid justifications beyond our comprehension.

Utterly disappointed