Harman India — non delivery and non refund against order no. jb-in00269970

Address:

KASHMERE GATE, 110006

We have placed order on their website http://in.jbl.com on 18/09/2019 for bulk purchase of 10 pcs. Headphone jbl-t460btblk with delivery of the product showing in 3-4 days.

On 19/09/2019 we call their consumer support at [protected] for status of shipment, they told to call us after 48 hours for update on shipment and have inform we will update you also by email.

On 21/09/2019 we have called once again regarding the same and they told due to some system error they are not able to update me status but will arrange a call back and will reply for same.

On 22/09/2019 again i have called them that what is the status of my product, he told it has been shipped and product is at thane and share me delhivery courier tracking no.[protected]. Upon checking with delhivery support team, i came to know that jbl have raised pickup request on 19/09/2019 from rptech (I think their vendor) to us but rptech have refused to provide the shipment to delhivery team.
I once again called jbl support and have shouted on them that why they have shared wrong detail that shipment in on way to me from their vendor and is currently at thane. I told the lady to transfer the call to any senior perosn and she transferred it to some mr. Samir and i told that this is diwali gift to be courier by me to my customers and if you are delaying this shipment then refund me my money. He told he can't refund the same and will look into the matter and will try to deliver the same as soon as possible. I told that if i received the same after wednesday (23/10/19) then it is of no use to me and cancel this order and refi-und my money if you are not in position to deliver the same. He said i can't cancel or refund the same and will try to give proper solution within some time and will call me back.

I called 2 times again on 22/10/19 and 1 time on 23/10/19 and asked the operator to transfer call to mr. Samir, they said mr. Samir is working on your issue and will call you back in few minutes but the call didn't came till 2:00 pm today ie 23/10/19.

I didn't understand neither they are delivering my product even after 5 days compare to 3-4 day delivery commitment nor refunding my money back.

Please help me on same now as the product is of no use to me right now.