Harman India — product received faulty on 01.11.2018 and no response from harman india team till now (1 month)

Address:	Bangalore Urban, Karnataka, 560083
Website:	www.harmanaudio.in

I had purchased jbl tune 205bt head set from harman audio.in on 01.11.2018. As soon as we received the product the product had disconnection issues and would make a sandy noise if i was turning my head around. We tried calling up the customer care number which is not existent and will always give a busy tone. And i tried sending an email to [protected]@harman.com
Gave a reply message saying the delivery has failed. Now first question is why the phone number is not updated on the site, it is so unprofessional of the company not to update the number as there are hundreds of customers placing orders. Secondly even after writing 2 -3 mails and contacting the customer support we dint get a call back neither any proper response. The return or refund policy states that a product will be replaced if we claim issue within 10 days which we did try doing and no response. Today i called again and the customer service person says that i need to visit a service center and get the product checked. If there was a delay from harman india end why should i go to the service center??? What in the name is going with harman india??? If there is no bloody staff or such a pathetic attitude towards customer complaints then why start selling products directly shut your operations here. I can go through same complaints here of the customer support / complaints department of harman india. Is ther no body supervising whats going on in harman india??? Pathetic...

Order number : #ha-in00016678