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Haryana Coir Products Pvt. Ltd. — faulty mattresses model name 'aura' purchased on 08-may-2017

Dear sir,
I am umesh kumar working as sr. Engineer in bharat heavy electricals limited haridwar.
I have purchased one pair of mattresses of 'haryana coir products pvt. Ltd. Company' model name ‘aura’
From 'new gihir bandhu furnitures moh. Teliyan, suraj nagar, jwalapur, haridwar uttrakhand tin no: [protected] (Invoice attached)'
On 08-may-2017. But only after five months o[censored]se with proper follow up o[censored]sage instructions from seller one of the mattresses sagged from the middle.
I have registered a complaint with the seller thirty days ago but still no action has been taken and no one visited for inspection/replacement of the faulty mattresses.
When i mailed the company about this problem (Mail screen shot attached) they are clearly saying that they will not change the faulty product.
The product is in five year guarantee guarantee card attached)
So, i request you to please take up this matter personally and take strict action againast the seller so that no such fraud incidents would happen in future.

Address of the retail seller: 'new gihir bandhu furnitures moh. Teliyan, suraj nagar, jwalapur, haridwar uttrakhand tin no: [protected].
Phone (Seller): [protected]

Address of the company: haryana coir products pvt. Ltd. Company 75, shershah road, kundli, distt. Sonipat (Haryana)
Phone (Company office): [protected]
Email: hcpl. [protected]@gmail.com
Website: www.haryanacoir.com

I have attached the warranty card and the invoice of the mattresses.
Please help me as no one is helping me out.

With regards

Umesh kumar
Sr. Engineer
Digital transformation center
Bhel haridwar
faulty mattresses model name
faulty mattresses model name
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    Hardwar, Uttarakhand
    India

    Complaint categoryCategory: Furniture
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