Haryana Transport Department — booking failed payment deducted then after long time booking done

 
1 Review
Mohali, Mohali District, Punjab, India
 Ranjit Saini on Jan 9, 2019
On dated on 5th january, 2019, time 10:30 am, on the website of haryana roadways volvo, i have was booking two tickets from chandigarh to iga delhi for two persons
Ranjit singh saini male 51 years
Janpneet kaur female 16 years
For journey scheduled on 10th january, 2019.
(1) i chose seat number (S): 21, 22, and paid through net banking from sbi bank. A message prompted from paynimo – booking failed, if the payment is deducted from your account it would be credited back into your account.
(2) hence i restarted second the same process with same names. I chose seat number (S): 27, 28and paid through net banking from sbi bank. A message prompted from paynimo – booking failed, if the payment is deducted from your account it would be credited back into your account.
(3) hence i restarted third time the same process with same names. I chose seat number (S): 17, 18and paid through net banking from canara bank. A message prompted from paynimo – booking failed, if the payment is deducted from your account it would be credited back into your account.
(4) hence i restarted fourth time the same process with same names. I chose seat number (S): 23, 24 and paid through net banking from canara bank. This time seat was booked.
I was in impression that step no. 1, 2 and 3 are not booked hence i’ll get my payment back. However i was surprised to see get the mails on the same evening that seat number 27, 28 is also booked and seat number 21, 22 is also booked. I immediately however cancelled on website to reduce my losses.
And last surprise i got on evening of 7th january when i received another mail for booking of seat number 17, 18 also. I immediately however cancelled on website to reduce my losses.
In this whole process i lost neary 600 rupees for no fault of mine.
Please refund the same and credit it into my account.

The respective mails are attached.
Reference number: v[protected]

Dear ranjit singh..

Thanks for choosing haryana roadways volvo bus service for your journey from
Chandigarh to igi airport

Date & time of journey: 10-jan-2019 20:30 pm

Boarding place: isbt, sector 17, chandigarh plateform no.: 11

Place of dropping: public transport centre, near centaur hotel, t3, igi airport, new delhi.

Seat number (S): 21, 22

Amount paid: rs.1410/- (Total basic fare: rs.1360/- plus reservation charges: rs.50/-)

Pnr: jan192954 trip id:[protected]

Reference number: v[protected]

Dear ranjit singh saini..

Thanks for choosing haryana roadways volvo bus service for your journey from
Chandigarh to delhi

Date & time of journey: 10-jan-2019 20:30 pm

Boarding place: isbt, sector 17, chandigarh plateform no.: 11

Seat number (S): 27, 28

Amount paid: rs.1200/- (Total basic fare: rs.1150/- plus reservation charges: rs.50/-)

Pnr: jan192217 trip id:[protected]

Reference number: v[protected]

Dear ranjit singh saini..

Thanks for choosing haryana roadways volvo bus service for your journey from
Chandigarh to igi airport

Date & time of journey: 10-jan-2019 20:30 pm

Boarding place: isbt, sector 17, chandigarh plateform no.: 11

Place of dropping: public transport centre, near centaur hotel, t3, igi airport, new delhi.

Seat number (S): 17, 18

Amount paid: rs.1410/- (Total basic fare: rs.1360/- plus reservation charges: rs.50/-)

Pnr: jan192588 trip id:[protected]

Ranjit singh saini

Complaint Status


[Jan 09, 2019] Haryana Transport Department customer support has been notified about the posted complaint.
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    Haryana Transport Department - booking failed payment deducted then after long time booking done