Hathway — About Internet Connection

Prasad_G

Address:

Hyderabad

I am an old customer of Hathway and almost 2 years i was out of station so i temporarily disconnected my connection. Now i am back and as per customer care team instructions i have paid the amount for 3 months package on 27th last month. Till now net is not working and no body is responding properly. Its almost 10 days and impacting my official work as we are doing work from home. I dropped an email to [protected]@hatway.net but no response I request for refund of my amount as they did not provide any net connection.
My Hathway A/C No : [protected]

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Hathway customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2020

Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your City an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.

Oct 09, 2020

Updated by Prasad_G Hi, Till now no one has contact even when i call custom care no support. even i email to support team almost 4 times but of no use

Oct 09, 2020

Updated by Prasad_G I am from Hyderabad and not sure why even support team is not responding when i wrote emails to them.

Oct 15, 2020

Updated by Prasad_G May i know when the issue be resolved, it is close to one month and no one is responding

Oct 19, 2020

Updated by Prasad_G Super service by Hathway team, till now they did not provide any solution customer care team is not responding, this is how they cheat public. They will take the money and cheat public, Did any body took the legal action