Hathway — Account not activated

Address:

Bangalore, Karnataka

I recharged my Hathway account no : 1041621 on 16 May 2015 at 9.30 AM . I got a confirmation SMS stating that my account will be activated in 4 hours. Even after 6 hours my internet was not activated.I called up customer care to get an update, they told me that they have checked with their technical team and issue will be resolved in 1 hour. After 2 hour issue was not resolved and they registered my complaint no:12806789 and told me in half an hour my problem will be resolved. After half n hour also issue was not resolved, I called the customer care again they said it will be resolved in an hour. Nothing happened even after two hours. Again I decided to call the customer care after waiting for 15 mins nobody responded to my call. I think someone picked my call and put me on hold without talking anything. Hats off to Hathway coustomer care, they are actually pain and not of any use. I tried calling again and this time I could reach a person(I was lucky), as soon as I asked about my complaint status they replied it's fixed. I was asked to check again, after almost 3 times of checking I told them it's not working. The executive put me on hold to check something finally he turned up saying "it's a all Bangalore problem with Hathway Internet and will be resolved in 2 hours". I was convinced that I was not the only one affected. I decided check with my friends in my area as they also use same Hathway connection. Most of them in this are uses Hathway as there is no much options available. I came to know from others that it was only me who is having problem and no one else is having problem. CHEATING customers is easy task as there is no one to question them. The only other option to raise a complaint is to mail to [protected]@hathway.net, that is also of no use. No one responds to your query. Requesting to take an action against such cheaters. - I have lost lot of money by calling customer care. - lost a day without Internet and missed lot of commitments. - could not complete my work and as a result I lost my one day salary. - I was cheated by Hathway care executive.