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Hathway

[Resolved]  Hathway Broadband Chennai — fake promises & no refund

Address:600041

Hello,

Customer ID - [protected]

I had got a call from Hathway to recharge for Rs.3536 (3 month + 1 month an additional offer) 4 month subscription.

Post recharge I was not given the offer, I had followed up with many calls & no proper response.

Hathway is not ready to refund the money.

No option to change the plans.

No Cash back options are available.

Customer service were rushing to close the call & run away. Least helpful!!

Dinesh A
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Aug 14, 2018
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Jul 11, 2018
Updated by dinngap Hathway please update on this ?
Verified Support
Jul 13, 2018
Hathway Customer Care's response Dear dinngap,
We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
Jul 13, 2018
Updated by dinngap Thanks for the update. Waiting for the call back.
Jul 15, 2018
Updated by dinngap Still I have not got any call..this is really unfair on customer point of way...Im planning to come out your network as soon as possible.Im sure will not recommend to anyone.
Jul 17, 2018
Updated by dinngap This is seriously very bad support. Taking others money in crises..please update.
Jul 18, 2018
Updated by dinngap any update ?
Jul 19, 2018
Updated by dinngap any update? You guys really have any concern about customer?????...Only Money
Jul 23, 2018
Updated by dinngap Thanks, Its resolved now.

Kind request is not to punish the middle class people. Always consider to refund the money, if the offers are not valid.
Complaint comments 
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Comments

Hi, I will be relocating to abroad so I request to close my hathway broadband connection.
I spoke with customer support and informed them but still getting payment reminder call.
Can you please close the account asap.
Acct No: [protected]

Thanks,
Satheesh b
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