Hathway — broadband connection disconnected before due date

Address:

H402, RNA Courtyard, Shanti Park, Mira Road East, Thane-401107

Dear sir/maa'm,
This is to inform you that last year on 26th june 2019, i paid the annual fees for the year along with the additional 90 days usage of hathway broadband connection & accordingly my next renewal should be on 25th sept'2020 but i am continuously receiving sms, calls etc. To renew before 23rd june 2020 & finally on 30th june 2020, hathway has disconnected my wifi.
I have been writing to hathway since 22nd june continuously but all their mails getting bounced & their customer care nos. Are not working, so finally i visited their office today at mira road but they failed to resume the services & not willing to register my complaint.
Refer attached email confirmation of 90 days extra data usage.
Request your intervention to investigate & solve this issue urgently.

Regards,
Pranjal kakati
H402, rna courtyard, shanti park, mira road east, thane-401107
Tel: [protected]; email: [protected]@gmail.com