[Resolved] Hathway Cable And Datacom Limited — internet not working last one month - 6 months advance payment done

sureshcktp

from Bengaluru, Karnataka

Address:

Bangalore

Sir,

Its been 1 month up now our internet broadband connection is not working. Provider is hathway cable and datacom limited. Two times their technical person visited our campus and went back without fixing the issue. We daily call to their customer care, but we didnt get any solution yet. Again september 15th we raised a ticket, today is 25th they could not fix the issue till now.

We request hathway to fix the issue in this week itself or else we request hathway to refund the amount we paid[protected] for 6 months. Transaction id: [protected], amount: 7852.00.

Our account no: [protected].

Kindly understand the issue and please provide the solution as the earliest.

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Oct 7, 2020

Complaint marked as Resolved

07-10-2020 The Technical team configured the connection as dhcp with new wifi modem. Now Static ip is unable to use it but internet is working. They suggested to go for a load balancer/firewall to enable static ip and port forward. I wonder how the same setup worked last 2 years. Any how the internet connection is working now.

Hathway customer support has been notified about the posted complaint.

Oct 05, 2020

Updated by sureshcktp September 1st onwards our broadband connection is down. Two times the technical person visited our campus and rectified but it worked only two hours. 25th September we raised a complained again but no one attended the issue and there is no response from Hathway. Again 30th September we raised a new complaint, but til today there is no support provided from Hathway. Everyday we are calling to the customer care, its 35 days up now the line is down.

We request Hathway to refund the amount which we paid for 6 months advance. Please provide the refund.

complaint id: 30092020W370938
Hathway account number: [protected]
City: Bangalore-76

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Comments

Hathway Customer Care

from Mumbai, Maharashtra

Verified Support

Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.

sureshcktp's [Complaint's author] reply, Oct 1, 2020

Hathway account number: 1156543209
City: Bangalore-76

Still the issue is not fixed. Once they made it ready in one hour its gone down again. We are unable to contact Hathway technical back end team directly.

complaint id: 30092020W370938

We request you again to resolve the issue or else please refund the paid amount.