[Resolved] Hathway Cable And Datacom Limited — Reverse Current from the Hathway Set-top Box destroyed the TV for the 2nd time | |||||
The damage to the TV happened from reverse current being passed on from the Hathway Set-top box, as a result of lightning during the rains on the 3rd of October 2021, in Bangalore. I have been using Hathway for close to 20 years now and this is the 2nd time this has happened. We were informed by the TV technician that lightning struck one of the Hathway cables on the road which was poorly connected, causing a reverse current to pass through the line, burning the set-top box and in turn, passing on to the TV, burning that too. The Hatwhay techinican too, confirmed that this was caused by reverse current entering the setop box and it being passed on to the TV. The previous occurrence was around 5 years ago, wherein we had to discard the TV and purchase a new one altogether. As per the TV techincian, there were 6 other houses that faced a similar problem on that day in our locality. The Hawthway customer care refuses to accept this is their fault and is not helpful in any manner. They not only expect us to purchase a new TV, but have the audacity to charge us for a new settop box. Hathway needs to take responsibility for this and get the TV either repaired or replaced. Else they will lose a valuable customer of 20 years. Was this information helpful? | |||||
Nov 16, 2021 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Oct 09, 2021 Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Contact number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.
Verified Support Oct 10, 2021 Hathway Customer Care's response Hi, Thanks for reaching out. We regret the unpleasant experience you have had with Hathway Cable TV and apologise for the inconvenience caused. Please DM your City, Viewing Card number or MAC ID or Hathway TV Account No. along with City and Registered Phone No. in order to resolve your issue on priority. Thank you ! Hathway Customer Support Team.
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