Hathway Cable & Datacom — about the free cctv camera | |||||
In the month of august when my subscription is due for renewal. I got a call from Hathway saying that a cctv camera is free for a 1 year subscription plan. After a month prior to the subscription date of my opted plan for a year subscription which provided a free cctv camera, I received a call from an Hathway executive asking me if I got the camera. I said "no" then I was told that I would be getting a confirmation mail to my gmail account. Till date I haven't received the mail or the camera. I've been only receiving calls from Hathway executives asking if I received the camera and raising useless complaints or tickets. And today I was fed up so I called the Hathway helpline only to be turned down by the irritated Hathway executive who said "sorry you are not applicable for the offer". Is this what Hathway does? false advertising? Was this information helpful? | |||||
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Hathway customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
I cancelled Service on Sep 1st. Modem is picked up saying refund will be processed. So far did not hear anything back. Client Number:[protected]
Reply
Pathetic service..
Ticket id:12112018W200101 was submitted on 12th November. It's still not resolved. Yet no eta was provided.
Can't use the so called fiver network for gaming as it was the first priority,
account No : [protected].
this is forcing me to change service provide also preventing me to refer Hathway to family and friends
Ticket id:12112018W200101 was submitted on 12th November. It's still not resolved. Yet no eta was provided.
Can't use the so called fiver network for gaming as it was the first priority,
account No : [protected].
this is forcing me to change service provide also preventing me to refer Hathway to family and friends
Hathway Customer Care's response, Jan 3, 2019
Verified Support
Dear Jr Sarath,
We have forwarded your concern to our team, an executive will get in touch with you.
Regards,
Hathway Broadband
We have forwarded your concern to our team, an executive will get in touch with you.
Regards,
Hathway Broadband
they never resolved this issue, im gonna switch to some other provider
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