Hathway Cable & Datacom — Account suspension without intimation

FARHAN INAMDAR

from Hyderabad, Telangana

Address:

Ranga Reddy, Andhra Pradesh, 500084

Hi, my account no: [protected]. Today, without any prior notice my account got suspended, reason - pending documents. I have already submitted the documents and have been using hathway for the past 2 months.
If documents were pending, then please enlighten me why the account was active earlier?
Why was no dialogue initiated asking me to submit documents.
I have faced similar issue when in the first month, it seems like i will be facing it on a monthly basis.

Taking note of the above issues, i would like to deactivate my account. I paid rs. 741.76 on 1st april 2017. Please deduct my usage and refund me the balance amount as soon as possible.

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Comments

rgurvareddy

from Hyderabad, Telangana

During last week of August, I have shifted my Hathway Cable conenction from Balaji Nagar, Kukatpally, Hyderaabd to Vertex Pride Apartments, Jaya Bharat Nagar, Nizam Pet Road, Kukatpally, Hyderabad. The cable operator gave cable connection and took Rs.600/- towards re-connection charges. However, since yesterday, the cable connection is disconnected and displaying to contact the customer care. When we try to contact the customer care number provided on the display, they are always found to be busy. On contacting the local cable operator yesterday i.e. on 26/09/2017, he has asked to provide the Set top box MAC number and the same has been sent to him by SMS. He has informed that he has sent to Hathway office for re-registration of the set top box after shifting. As the connection is not yet restored, I contacted the local cable operator today again. He has informed that he has already sent the details to Hathway office through his boss and will inform me immediately after receipt of the reply mail from HAthway.
When there is shifting and reconnection, the local operator has to inform the HAthway and Hathway should immediately re-register the Set top box as per their norms. After a period of one month, can Hathway disconnect the connection without intimation?
Otherwise, they should have online renewal or re-registration procedure in case of shifting or transfer.
Please restore my Cable connection for the house at B-103, Vertex Pride Apartment, Nizampet Road, Kukatpally, Hyderabad.
The details of the Set Top Box are as under:
MAC No.34BDFA695199
Name of the Subscriber: Rajula Gurva Reddy
Mobile No. of the subscriber: [protected]
Regards
R, Gurva Reddy