[Resolved]  Hathway Cable & Datacom — bill generated when account was not being used

Address:	Hyderabad, Andhra Pradesh, 500039
Website:	HATHWAY.COM

I m joel sandeep from hyderabad, i took hathway broadband in 2015 jan and i called the customer executive and asked them to cancel my net connection on 2016 when i got a text msg that i had to pay 3100 due for 6 months, after that in may 2017 i askd them to cancel my services by dropping an email but they never responded to my email, they only send texts msgs which i ignore because of too many spam texts from hathway, on april 16 2018 i got a text that i have to pay 8790.
When i called them they transferred the call to the billing department and asked they were like this was your previous bill amount from[protected].
But i never used their internet from past 2 years and i shifted to some other place now.
They never respond to their emails and they never sent me invoice/bills through email or did contact me through email about the nonpayment of a bill
In their terms and conditions, they clearly state that:

"if the customer commits a breach of any one of the terms and or conditions of the contract including
Non-payment or late payment of any invoices or if customers use of or action in connection with
The use of the service inappropriate, in company's sole opinion, with the continued use of and/or
Subscription of the service, the company may at any time, at company's sole discretion and
Without prejudice to any other remedy available to it at law, either suspend customers access to
And use of the service until such breach is remedied or terminate this contract and customers
Access to and use of the service immediately"

So they can and have the right to stop the net service within a month from the date i stopped using it but they never did that and are trying to loot me stating that they continued their service to me and they were pointing me out that you did not use it?
How ridiculous is this? It's their duty to get back or talk to the customer through calls and emails about their nonusage but they never ever responded me through emails abt this.

And the main thing i want to get to ur notice is when we need a connection we just have to dial them and they comeover but to cancel thier service they tell us to put an email and they did not mention this issue in thier policy, they just say for cusomer suport dial [protected] or email to [protected]@hathway.net

I called them, 20 times in 2016 to cancel my service when the bill i got was 3100 but they said we will do it immediately again i got a text in 2017 to pay bill i texted an email stating them to cancel then they did suspend my ac and now they are asking to pay 8700 for which i never used the service,
And two of the customer executives said you need not pay the bill but the executive from billing dept says you have to pay the bill t, hey dont have a clear platform to address an issue and they lack coordination among them

I am planning to approach consumer forum on hathway
If anyone who wants to join the cause can write to me at
[protected]@gmail.com