[Resolved]  Hathway Cable & Datacom — billing and customer handling

Address:	500029
Website:	hathway.net

I am hathway customer and was on a quarterly plan from starting of my connection then i got a call from hathway customer executives about their half yearly plan and i thought of activating half yearly plan to my account. So i logged into my hathaway account online and choose half yearly plan and paid the amount it asked me to on 04th of june. At the payment i already had 1052 in my account so it asked me remaining amount of 3098 that is 2042 which transaction charges and all. I have paid this from my debit card through citrus, unfortunately it didn't go through so they gave me internet access after giving them pos ref number for the payment. From that day i was insisting them on the payment, plan i choose for and what i was shown in my account.
After the billing issue was sorted out on 15th june i had -1052 as outstanding balance with 3 months of subscription. I have contacted customer care and expained the whole situation and raised multiple tickets for the same.
I lost hope on customer representatives after speaking more than 10 times and for a whole month on 10th of july i sent an e-mail to nodal officer explaining the issue, after a weeks time i got a call from billing person and was told the issue will be cleared. This time they have extended my plan a month's time and made it 4 months instead of 6 months i have paid for, explaining this i have sent an e-mail on 30th of july to nodal officer again.
This time team leader from billing department called me on 31st july and was trying to explain me the bill and said there was a technical error at that time and was shown excess in my account from december 2016 billing. I did not accept his explanation and asked him to give me halfyearly plan or are a refund for which i have left with as i did not want to go with such company who doesn't care a customer who request them for his billing after payment is cleared and had to speak with them for three months and multiple e-mail finally to hear that there was a issue from technical side.
The person whom i spoke with told me write a written e-mail about this cancellation of account and refund of the amount, which i did on the same day to the nodal officer. From that i was waiting for a reply and got nothing from their side, so i sent a request on 31st of august for which i got a automated e-mail reply but nothing else.
Hence i request you to do needful and help customers like me to justice.
Thanks