[Resolved]  Hathway Cable & Datacom — broadband and service

Address:

Adajan, Surat, Gujarat, Surat, Gujarat, 394210

I started a request for new plan connection on 7th oct 2019, and after calling and mailing so many times for the next 2 days, the guy came on 9th oct 2019 at night to get payment, he didn't even showed us any plan and just wanted to get the payment.
I was in hurry and i needed a plan as i was about to leave after 20 days and that was all the time that i had to use the plan.
So i agreed and fixed on a plan of 10 mbps.
He said after payent that someone will come the next day [10th oct 2019] to connect your network.
I already had all the connection done because i am a customer for the same for many years.
I just needed to have my account loging username, password, service name and registred mac address that they used for my ethernet connection.
For next 3 days no one came for giving me those details. No contact from them.
I called, sent mails, my mom and dad also get involved cause i can't get aggressive with people to get my work done with what we paid for, so they also talked with them, atleast tried to, but no one wanted to do anything.
The guy from who we bought the connection, wouldn't return any call of ours, guys from hathway called us one time on 11th oct 2019 and said that if i can connect my self with details then he can help me with the connection getting done. I was more than capable to do that and i asked them to give me details, he said, let me get your account activated and he'll call me back with the details.
It's been 3 days after that. No one called, no one sent any mail with the details, which i requested them to do so through mail 2 times, still no one replied.
Please help us out, i can't get in touch with them because they aren't ready to talk truth.
I need this solved, now i only have around 10 days from my 20 days.
And the plan that i bought now will not be enough to do the work with the time i have left.
Please help me out asap.

[i have attached images for the request that i made to hathway and mail history that i sent to hathway.]