[Resolved]  Hathway Cable & Datacom — broadband

Address:

New Delhi, Delhi, 110027

I had an hathway account active till mid 2017, due to regular connectivity issues & sub par customer service i decided to cancel my account. I called up the customer service team to cancel the account although it turned out that they had merely "deactivated" my subscription. At this point i called up the local provider who had installed my connection & asked them to take the router back for confirmation. The following weekend the local subscriber did indeed show up & took back the router & cables.

After more than an year, today on the nov 5, 2018. I got a call from someone claiming to be hathway's legal team claiming that i need to pay a penalty of ₹2500/- because i didn't return the router
Furthermore, was threatened of a legal actuon that if i didn't make the payment befor 1pm local time i would have to show up at the court.

I made a payment now. Although this has been horrondous experience & i want to eacalate this legally. Why was i not notified of this in last 1 year when hathway reps kept calling me regularly to reactivate the account.