[Resolved] Hathway Cable & Datacom — broadband | |||
I had an hathway account active till mid 2017, due to regular connectivity issues & sub par customer service i decided to cancel my account. I called up the customer service team to cancel the account although it turned out that they had merely "deactivated" my subscription. At this point i called up the local provider who had installed my connection & asked them to take the router back for confirmation. The following weekend the local subscriber did indeed show up & took back the router & cables. After more than an year, today on the nov 5, 2018. I got a call from someone claiming to be hathway's legal team claiming that i need to pay a penalty of ₹2500/- because i didn't return the router Furthermore, was threatened of a legal actuon that if i didn't make the payment befor 1pm local time i would have to show up at the court. I made a payment now. Although this has been horrondous experience & i want to eacalate this legally. Why was i not notified of this in last 1 year when hathway reps kept calling me regularly to reactivate the account. Was this information helpful? | |||
Dec 13, 2018 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Nov 06, 2018 Hathway Customer Care's response Dear Vaishakh Purushothaman, We have forwarded your concern to our team, an executive will get in touch with you. Regards, Hathway Broadband | |||
1 Comment | |||
Comments
This set box is now becoming worst for me now because this set top box's cable is very bad showing again abd again technical problem very bad set top box irritating set top box
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