Hathway Cable & Datacom — cancel

Address:Rangareddy, Andhra Pradesh, 500035

Want to cancel hathway new connection due to agent misinformation and rude behavior. I have asked to set up a new connection and he said 48hours but assured that he will get it done in 1 day. When i called him, he was very rude and now says will take 3 days. I didn't go with other providers by believing this guy and he is taking the current situation covid-19 as granted that no one is providing internet and after i paid 7000 for one year, he is now behavung rude. Please help me camcel it, because no option is there to cancel.
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Hathway customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2020
Hathway Customer Care's response
Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.
Mar 27, 2020
Updated by vijaykumar ambati
I want to cancel the connection before the technician come to install it, here is the account number [protected].

Address: Saroornagar, Hyderabad 500035.

Note: I strictly demand an action to be taken on the agent too.
If not i may go to cobsumer court to file a complaint regarding my experience. False expectations and rude behavior of reps.
Mar 27, 2020
Updated by vijaykumar ambati
Consumer Court **
Mar 27, 2020
Updated by vijaykumar ambati
And please refund my amount back, it is completely unfair to play with customers in this crisis, please get this resolved asap. Thanks 🙏🙏
Apr 30, 2020
Updated by vijaykumar ambati
Can you please refund my money? 🙏
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