Hathway Cable & Datacom — cancelling my hathway due to poor service

I have requested for my hathway broadband relocation on 1/10/2019 which was supposed to happen on or before 3rd sine i was vacating that house on 3rd, abut i got a response on 3rd on 3rd only, and they were not able to visit the house on that day itself so they requested me to uninstall myself and they promised that they will come for installation next day. It has been 11 days and no one reached out from that team. Everyday i'm getting call from hathway to know the reason why i haven't paid the net bill, and i have explained them each and every time regarding the relocation and i have mentioned them that only installation have to be done. They will gather my new location details and promise that someone will reach out to, but no one will call. I have spoke to around 10 agents but only 4 tickets were created and all of them were closed without any reason.in between i have got two calls from field agents requesting for my current location and their answer will be same "we are from different location, the tickets has been routed wrongly and we will route it to the correct area". But i don't receive a single call after that. I have been frustrated with this service, i have been frustrated saying the same thing and repairing my address and issue word by word everyday and without any result. I want to cancel my account ([protected]) and get my security deposit refunded.