[Resolved]  Hathway Cable & Datacom — complaint for worst service hathway internet

Address:

Thane, Maharashtra, 401105

Dear sir,
I am writing to express my dissatisfaction with the internet connection provided by your company in my area. I am writing this complaint because of the high handed behaviour of the hathway broadband department of mira road.in your brochure you had mention that your company uses technology that guarantees uninterrupted internet connection. However, this not seems to be true.
On 27 sep.2018, one of your associate"mr. Sharukh"from hathway has approached to me for new internet connection. He has explained new broadband plan (50mbps for 6month-4450₹with gst). According to plan, 500₹ required for registration and remaining amount
Will be paid after the connection of modem and after the call, i have received an email from"ajinkya ravande"with the full details of plan see as below email. I have taken
This plan and transferred 500₹ to my hatway account a/c-[protected]. Almost 1 week passed but still modem installation is pending. When i am trying to follow up with"mr. Sharukh"on this no.[protected]. I am fed up with his foolish answer "tomorrow we will install" but never comes his tomorrow and now, he is not replying on my calls.
I thought by droping this complaint issue get resolve faster therefore i have copied to you but situation still remain same. However, i am angered by the mismanagement of hathway technicians and his foolish answer. If your staff is not able to resolve this issue while knowing this gm is copied in same mail and they haven't taken any action then i can understand "how much responsible you are!!" for your customers.
I am disappointed because provided poor service as well as hathway technicians does not work properly.
I look forward to your reply and a resolution to my problem and will wait until (Set a time limit).
Please contact me at the below address or by phone.
I would like you to send a team of trained technicians and your staff has proved inefficiency of trained technicians in hathway.
As soon as possible to resolve this issue. If you don’t, we cannot help but switch to another service provider.

Expecting a prompt resolution,

Sincerely,

Indrajeet yadav
Consumer account no.-[protected]
Mobile no.-[protected]
[protected]@gmail.com