[Resolved] Hathway Cable & Datacom — consumer case on hathway broadband | |||||
Hi all, below is the payment message i got from hathway. "dear customer, your a/c[protected] renewal expiry is today, to avoid interruption, pls pay rs.2283/-*via www.hathway.net oreseva. Pls ignore if paid. Happy surfing!" As requested i paid 2282/- before due date. Below is the confirmation message from hathway. "dear customer, received payment of rs 2283 on 15-jul-17 with transaction id - r-8615111." Now my connection is deactivated and when i contacted the costumer service, they said i have a due amount of 1000+ rupees (In 2014, 3years back) which i was never aware of. I'm sure there was no such due amount from my side all this 3 years but suddenly they added this amount today. This is nothing but fraud. Now my amount 2283/- (Postpaid) is of no use? Why would my connection be active for 3 years. This is new fraud of hathway broadband by cheating coustmers after the all the payments are made and make extra money. I am planning to approach consumer forum on hathway fraud (Or any other broadband) and filing cheating case on the company. If anyone who wants to join the cause can write to me at [protected]@gmail.com P. S. I'm not going to withdraw the complaint even if my issues is resolved. Why should i (Or any other coustmer) should suffer by this frauds. Such exploitation should be stopped at any cost. Such fraudulent companies should be taught a lesson so that they will respect constumer. Regards, Rakesh goud. Was this information helpful? | |||||
Jul 19, 2017 Complaint marked as Resolved My issue against Hathway has been has been resolved.
Many thanks to this forum for accepting my case and making sure I get a prompt response.
I thought of continuing this case to see how many other coustmers are victimised with Service providers like Hathway. But marked it as resolved to give credit to this website.
Suggestion to Hathway:-
1) if there is a issue to a coustmer, why do you need 72 hours to respond? Please set up a process where the issue will be addressed whith in the same day(2 hrs) and let the coustmers know how much time you need to resolve it. Asking for 72 hours reflects the laid-back attitude towards such issues.
I thank only this website for the issue resolved. No thanks to hathway for the trouble you caused. Please make sure to be more responsible when you are taking money for services. Hathway customer support has been notified about the posted complaint. Verified Support Jul 17, 2017 Hathway Customer Care's response Dear Sir, we apologize for the inconvenience. An executive will get in touch with you ASAP. | |||||
 1 Comment | |||||
Comments
We have Hathway connection at our office. When we did take hathway we were not informed anything about prepaid or post paid accounts. We have prepaid account. Hathway simply sends SMS stating that your payment is due and last date is so and so. They never send invoice by mail. When questioned i was rudely informed by customer support lady her supervisor and the manager that since we are pre paid consumers we are not entitled for the bill/invoice (One before that told me, prepaid consumers dont receive the invoice as we are most likly to change our broadband plan). But the same is never mentioned in writing. How can a company expect people to pay money without proper invoice or bill. Very bad service & their customer support.
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