[Resolved] Hathway Cable & Datacom — converted my prepaid to post paid account after closing and sending legal notice | |||||
Hathway cable & datacom — hathway sent me a legal notice after 2 years o[censored]sage I had hathway connection couple of years back. I closed my hathway account as i getting relocated to different place. I closed my account and submitted my router in hathway lower parel office. It was prepaid account. I have bills from them which says my account is prepaid. All of sudden out of no where i am getting a call saying my account has pending amount of rs 957.58 This is something out of my imaginary. Upon reaching hathway they mentioned my account is postpaid. This is something they have edited in thier system records to make it prepaid to postpaid after closing the account. They are threating me to pay rs 957 otherwise legal notice will be logged agaist me. Infacr they sent me a message with below content, Legal notice has been sent to user xxxxxxxxx for hathway broadband a/c no.[protected] plz pay immediately rs 957.58 to avoid further legal action. For any query cont legal team [protected], [protected] My account is prepaid and when i am moved to new place i told them to disconnect the services. Now after almost more than a couple years they called me saying that you have an due amount and need to pay immediately other wise legal action will be taken. The lady called me mentioned she is from delhi court, the fact is she does not sound like qualified one, they way she spoken looks like they hired a road side employee to communicate with customers with no idea how to talk. Would appreciate your intervene on this asap. Please reach me on vanga. [protected]@gmail.com Was this information helpful? | |||||
Nov 1, 2018 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Sep 26, 2018 Hathway Customer Care's response Dear Mahesh Vanga, We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you. Regards, Hathway Broadband Sep 26, 2018 Updated by Mahesh Vanga Thanks for your response.I got message for account - [protected]. I can confirm i never used this account. I got subscription with account no - 1335747. This was prepaid account. Upon getting the message i checked details on hathway portal and identified i am unable to login using account id -1335747. I got a message saying invalid account number. Also unable to login using my registered email address where i used to get hathway emails. Using my mobile number - [protected] helped me login into portal abd see the details. I am surprised to see the account number which i never used - [protected]. I personally visited lower parel office to submit the router and asked them to close connection. Post that hathway has changed my account from prepaid to postpaid. This is not at all acceptable. You can see the attachment which states my account is prepaid. Hope this infirmation helps you.  Verified Support Sep 28, 2018 Hathway Customer Care's response Thank you for sharing your details. An executive will get in touch with you ASAP.
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Even I have replied in mail many times to hathways but they never ersponded.
THere customer service is also not responding.
We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.
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Hathway Broadband