Hathway Cable & Datacom — digital tv not working & no response for more than a month

Address:

560108

Taken hathway digital tv connection for 2 tvs at home through jaikumar (+91990279xxx9) around 6 months back with 1 year subscription. Initially service was good and off late from last one month jaikumar is responsive for any calls or messages or whats app. Post the new rule, we are suppose to give the filled in application form which he gave in feb 2019 and he never collected it back nor he comes to visit us. Every time gives one time slot and never visits. After following up for a months, now we have asked him to disconnect the cable connection itself because from 24th mar 2019 onwards no tv channels are coming. For that also he is not responding. We are simply making payment for no tv channels. Need help to get this resolved immediately and make the balance payment. I haven't seen this kind of poor service anywhere. This is not only ignorance but also mental harassment to customer more than a month! If not sorted out, will end up registering complaint in consumer court. My customer nos are [protected] and [protected].

Regards
Ishwar