Hathway Cable & Datacom — disconnection of cable tv on holidays deliberately to harass customers

nimmi999

from Nagpur, Maharashtra

Address:

Govt Colony Lala College, Mumbai City, Maharashtra, 400034

Hathway in haji ali area is harassing the consumers in wierd ways ever. They disconnect cable sothat outstanding dues r paid by people..?
They do not send their rep to collect the dues.

Now after new system of selecting channel started i have been contacting their area rep mr rup for helping me out. I tried selecting and paying online but online they are showing 1000 rs outstanding on my cable card..! These people they do not give u service as soon as the date changes at mid night.! The cable disconnects and msg on screen says pay dues msg 4.

Such people will leave 1000 rs outstanding..? Ok. I wrote email to nodal officer abt this but no reply no solution. I asked the local service guy he said "online paying tab is having glitches and dont pay online its showing any amount outstanding. There is some technical issue"

I filled the of hathway which channels i want and whatsapped the form to mr. Rup still there was no help.

No on holi festival day they have disconnected my cable connection. I am not able to watch tv..? I called all numbers but nobody picked up.. The pathertic call center twice kept me on hold for 7minutes each and they disconnected me.??? Is this what we are paying them for..?

What is my fault here..? The pathetic service of hathway??
Hathway should shut down if they can not manage business properly..

This is nth number of time hathway has disconnected my cable connection and i plead the authorities to take action against this service provider..

I have proof of email sent to nodal officer.. Also note everymonth they send us sms stating mr. So & so visited u pls pay ur dues but in reality nobody has visited & nobody does..?

What kind of lie are these guys playing with us..?

Once samething they had done disconnected cable on saturday and sunday no one attended my calls. Later on their rep told me "we disconnected cable of particular area sothat people call us and pay up..!"???

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Hathway customer support has been notified about the posted complaint.

Mar 23, 2019

Updated by nimmi999 Hathway field rep rupesh has refused to help and has switched of his mobile.. The numbers mentioned on hathway official site are dubious and does not work the toll free number also has gone off service it does not ring.

Why shud i pay Extra 700 rupees to get the new channel system? when i asked what these etra money is asked they have disconnected my cable from Holi festival day and till today there's no cable connection.

What kind of service is this..? for what fault do i suffer such rowdy and pathetic customer service..? I want to report this to TRAI Hathway is asking me extra 700 rupees to start the new channels pls provide speedy assistance pls ban hathway in india as they are harassing the customers who pay on time and who expect the least a proper customer care and assistace

Mar 24, 2019

Updated by nimmi999 Dear consumer Forum
i have apid 980 rupees to get the cable connection restored. which includes 706 ruppees which hathway has forced me to pay.. bcos i have been paying timely and i dont have any outstanding.
now despite paying to get the cable restored they have not bothered to restore my cable connection.. Why TRAI does not have strict guidelines for such careless service providers..?
The mumbai nodal officer is another level lair.. she ignores complaints abt her pathetic services and lies to not have recieved any email..?

why should we suffer despite timely paying them? i want justice from TRAI in this matter
Account No: [protected] Card number[protected]

Mar 26, 2019

Updated by nimmi999 they have not yet bothered to explain why they have charged 700rs from me..? i have paid last in jan19.
From feb the basic pack of 130rs is on.. They wat is 706 rs they have taken from me...?

Also note their online website is so pathetic n bad it does not allow to select and add channels and free channels also it does not allow to add.. ?? is there law n order in india is anyone going to take note of this looting and cheating by hathway..?

Mar 28, 2019

Updated by nimmi999 is this site really having importance for these vendors..? hathway has not yet resolved my querry

also what compensation they are going to give me for disconnecting my cable for no reason for 5days

Apr 22, 2019

Updated by nimmi999 this complaint is not addressed yet.. has this site lost its authority. i think this is why hathway is doing as it pleases