[Resolved]  Hathway Cable & Datacom — disconnection of internet service after taking payment in advance

Address:Mumbai City, Maharashtra, 400016

Ugent help required!!!

Pls note i was using 50 mbps plan 3 months @ rs 3000.

My plan got expired on 25th sept and when your collection guy came i asked him for monthly plan since i shall be relocating.
He gave me monthly option for same plan of 50 mbps @ rs 1140.

I paid him rs 1140 on 24th spet for 50 mbps plan form 25th spet to 24th oct.

Yesterday my account was suspended and when i called customer care after misguiding asked me to mail.

Therefore pls change my plan from 3 months to monthly.
I have already paid in advance for my monthly plan, so re-activate my account immediately
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Dec 1, 2018
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2018
Hathway Customer Care's response
Dear Neerajautoden,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband
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