[Resolved]  Hathway Cable & Datacom — excess amount invoiced more than the subscription

Address:	Aurangabad, Maharashtra, 431005
Website:	Hathway Broadband - [email protected]> via hathwayconnect.in

Dear consumer forum
This is to lodge a complaint regarding hathway broadband. The following attachments are towards the conversation had through mail by me. I am attaching the payment slip done through online and now it is ridiculous to receive an excess invoice mailed by them. To renew our subscription they keep on worrying our life and now without any intimation they are adding amount to my subscription which i am not going to pay at all. I am pasting the mail conversation in a sequence.

Hathway broadband [protected]@hathway.com via hathwayconnect.in
Mon, aug 13, 8:28 am
To me

Hello rani,

Your hathway broadband account has been expired.

To renew your account [protected], pls pay rs 2142 online on http://tinyurl.com/ybe96rtn.

We’ll always be eager to help you! If you have any queries, please call us on[protected]/[protected] or write to us at [protected]@hathway.net.

Warm regards,
Team hathway broadband

My reply:
Maaria rani
Oct 26, 2018, 8:14 am (3 days ago)
To info, me

Dear hathway team
Greetings and wishes from rani maaria xavier.

A/c no[protected]

This is to inform you that i have paid my renewal subscription amount rs.2171 on 5th of october 2018 online (Scree shot attached) as per your continuous mail and telephonic followups of your representative.. I was told that under special offer i will be availed with 4 months 15 days wifi facility with this subscription.

I got the wifi connected only yesterday i. E.25th october 2018 at 6:00 pm

You are therefore requested kindly to take into the account with effect from 25th october 2018 and count the days from this date onwards.

One more grief i would like to share is i hardly paid the amount and your representative sent me a notice to handover the device which was ridiculous. To collect the payment your representative did not spare me for a moment and let me in peace but sooner i paid the amount he stopped receiving my call.

Regards
Maaria

After these conversation, though i renewed my subscription on 5th of october as attached screenshot and i got the wifi connected only on 25th october 2018 at 6:00 pm. Why they have to charge me extra,

I will not pay a single amount in extra and they have keep up to their scheme promise of availing me the facility of 4 months 15days wifi connection w. E. F 25th october 2018.

Hathway billing [protected]@hathway.com via hathwayconnect.in
Attachments
10:36 am (2 hours ago)
To me

Dear subscriber,

Thanks for availing hathway broadband service. Your internet invoice no i0127p[protected] dated 25-oct-18 is attached with this mail.
You can make payment/renew online using www.hathway.com
Thanks again for being with us.

With warm wishes,
Hathway broadband internet