Hathway Cable & Datacom — fraud escalation against renewal. | |||
Hi hathway team, I am writing this email to escalate my concern, the issue i faced because of improper response of your customer service team and from your payment collection team. First i got call from your payment collection team, and i informed them that i wanted to make payment even i will make in a min. But what i want is at the time of taking connection because of the false promises of your sales agent i called customer support for cancelling the connection that time some lady told me that sir don't disconnect the connection in your next renewal we will be providing you additional benefit like 2 month extra in the same renewal charges. So i asked you payment collection team for that, where they asked me to be on call while they discuss with there senior. I was on hold and she disconnected the call. Later yesterday when i called your customer support agent miss prasanna told that she will be arranging call from escalation team asap, and those people also didn't turned up. All delay in payment is happening because of improper calls done by your payment collection team, 1st lady who gave me this false promise, sales guy who pulled me in trap by false promises, your payment collection team after informing they doesn't seems interested in retaining customer or resolving their concern, your customer support team who are unprofessional in resolving customer's issue, and giving false commitment. Please let me know how i can share the call recording. Which proves that how hathway ask customer to renew the connection by providing false offer, and once the payment has been done theses people are denying for the same. I dont understand how any of the company do this. Fraud. @team consumer complaint i wants to share the call recoding please suggest how i can share with you guys Was this information helpful? | |||
Hathway customer support has been notified about the posted complaint. | |||
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