[Resolved]  Hathway Cable & Datacom — frequent disconnect of internet

Address:	Chennai, Tamil Nadu, 600064
Website:	www.hathway.com

I have applied internet service connection from hathway which got installed on the 2nd nov 2018 (A/c # [protected]) with 300 mbps speed and 3 tb data download limit. Ever since the connection was installed, i have faced frequent disconnect issues and have raised almost 7-8 service requests and made nearly 70 calls to their customer service. Most of the times, their techincal team would never turn up for attending the problem. The customer service representatives do not have any control over the problem and just keep dodging that they have escalated the issue internally but nothing seem to be moving. Only once the techincal person visited and replaced their router stating that the problem has been addressed but it is false as the problem have been recurring on daily basis. There seems to be absolutely no customer service from hathway and i am planning to visit their corporate office to escalate this matter and if not to take a legal route.