[Resolved] Hathway Cable & Datacom — frequently internet is disconnecting

Nagesh Jorrigala

Address:

Medipally, hyderabad

I am from hyderabad. I have taken hathway broadband connection on 17th april 2020. As hathway is provding only yearly package in lockdown situation, i had to forcely take one year package.
This is need as i am working from home.

They provided connection within a day and activated it. However from day 1 i am facing problem where internet gets disconnected (Some time 20 times day) very frequently which is not usable to do work from home.

I have called customer care nearly 10 times and raised more tickets with them.
I have sincerely requested them to arrange me a call back before closing my tickets to see if the problem is resolved.
They simply closes their tickets and no one called.
My yearly package work nearly 7k. I feel like i have a become victim of hathaway fraud.

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Jun 9, 2020

Complaint marked as Resolved

Contacting below email solved my problem. [email protected] This problem came within 2 days and still it is the problem. Can anyone help me get a refund?

Hathway customer support has been notified about the posted complaint.

May 13, 2020

Updated by Nagesh Jorrigala Anyone help me resolving the issue or get me refund?

Verified Support

May 13, 2020

Hathway Customer Care's response Hi, Thank you for sharing the details with us. Our support team will connect with you to address your concerns soon. Thank you! Hathway Customer Support Team.

May 14, 2020

Updated by Nagesh Jorrigala Please ask the Technical Executive to call me before closing the ticket and make them understand this problem to them. You can see how many tickets I have created which were closed without any confirmation.
I just got feedback call from Hathway Bot that if my issue is resolved or not. I am worried that this newly created ticket also gets closed without any resolution.

May 14, 2020

Updated by Nagesh Jorrigala After somany calls and tickets, today executive arrived and they fixed the issue.
They closed the ticket also. After that in 2 hours it got disconnected 5 times.
Hathway Team, will you able to solve the issue?