[Resolved]  Hathway Cable & Datacom — hathway - [protected] - prepaid amount refund request

Address:	500045
Website:	www.hathway.com

Hello,

My account suspended on 07 dec due to kyc document is not submitted. I submitted required documents on the same day and your customer service agreed to resolve the issue within 2 to 4 hours. There is no issue resolution from your customer service. I made several calls to your customer care people and they replied same message another 2 hours issue will resolve. It went on two days without any solution.

Later i called to sales person who did my account activation. He requested documents again and i forwarded same on 9 dec and he promised to resolve the issue within two hours and that didn't happen.

I got tired to call the customer care people requested to activate my service. I lost hope and i requested to close my account and provide by money back after taking the number of days that you provided service. I paid 6 months of charge rs. 3080. I also requested to take out the wifi router and wire from my home as i am not going to use it. Customer service took my request and they informed by billing team will callback you within 24 hours on the refund details. I didn't receive call even after 48 hours of my account deactivation request.

I called to customer care again and they are giving abnormal replies it may take 1 month for refund or you may not get refund.

Please provide my refund status and how long it is going to take and how the refund will be initiated i. E., cash or check. Please provide an update on this. I am really dependent on this as i need to connect to office from home and internet is very basic need for me.

Thanks,
Venkat