Hathway Cable & Datacom — hathway broadband adapter issue

Deepthiunique

from Bengaluru, Karnataka

Address:

Bangalore

We have been using hathway services for quite sometime now and today we had issue with the hathway broadband adapter.

Today the broadband adapter suddenly blasted, caught fire and flew and fell at a distance just missed falling on us. If we were not at home then the house would have caught fire and would have been disastrous.
It has blasted in such a way that the capacitor has penetrated the outer plastic casing and is half way out.
Please replace the adapters to good quality adapters. Take this as a priority and change the adapters so as to not cause any problems for people in future.

Attaching the photos of the blasted adapter of the same.

+6 photos

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Hathway customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2020

Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.

Apr 19, 2020

Updated by Deepthiunique Please provide your official mail address and I will mail you the details. Since this is an open forum I cannot post account details etc.