[Resolved]  Hathway Cable & Datacom — hathway broadband

Address:Hyderabad, Andhra Pradesh, 500050

Hello,

I am using hathway broad band from last two years. I referred this to some of my friends also. But today i got an issue with hathway as my broadband connection got deactivated. They are saying your account doesn't have sufficient balance. But last month i. E 25 the november i paid amount for two months. I informed same and they accepted. But the team don't have proper answer why my account has less amount to activate the connection. From last two days onwards i followed the cc team and no one has giving proper response. Actually they don't have any clarity. I fedup with follow up of this customer team.

This is most worst team as they not able to resolve payment issue after two days too. They still asking for time to get resolved. I already lost two days connection which is very important to me. I have not seen this type of response in my life. Very very worst response. I also called the superior team they also not giving any response.
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Jan 30, 2019
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2018
Hathway Customer Care's response
Dear Suresh Gubbala,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
Dec 28, 2018
Updated by Suresh Gubbala
Hello,

How this issue status got changed as resolved without contacting me. And also your team is not explained where went to my amount which was paid last month by me. Please reopen this issue until I got clarification. The issue which was raised by me is also closed. Don't close like this without proper explanation and without not contacting me.
Jan 16, 2019
Updated by Suresh Gubbala
Hello,
Please don't change the status of this issue until will got call from your team. Still my issue is not resolved and not answered yet.

Worst team please answer my issue and close this issue.
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