[Resolved]  Hathway Cable & Datacom — Hathway broadband connection

Address:New Delhi, Delhi, 110060

Sir,
I took hathway connection on 14th june 2017 for 1 month at a cost of 1615.
They installed the broadband on 15th june 2017 at 1pm. At the time of instllation i checked the speed at speedtest okhla it was 27 mbps. But after about 1 hour of installation it was less than.5 mbps. On calling the customer care i was told it is normal.
I contacted the person of hathaway who registered me but he too consoled me that he will send the engineer but none came.
They promised me with a speed of 50 mbps that is about 6 mbps per user unlimited.
Now on the telephone they say the router is faulty that too they have installed on the first day.
Moreover when the testing engineer when increased the bandwidth to test only at that time the speed goes up.
But after that it constantly remains below 1 mbps. I mailed regarding this to them but no reply so far no valid solution is given back to me. I must say that hathaway is not reliable when they they say it is a fiber optic connection because their speed is less them my jio network sim which is much cheaper and portable. You can see the difference i am posting the speed test report of hathaway. Please do no take the hathaway connection it is wasting your money.
Thank you,
Customer hathaway
New rajender nagar
New delhi-110060
15th june 2017
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Jul 18, 2017
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2017
Hathway Customer Care's response
Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.
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