Hathway Cable & Datacom — hathway broadband connection | |
Hi, On 19th june i received a call from delhi court saying need to pay outstanding amount of rs 6125/- for the hathway broadband connection, otherwise they will file a case against me. They tortured me by making frequent calls to pay the amount. So i paniced and paid the amount. But after that i referred my old mails and found a mail (2nd sep 2015) which i addressed to hathway for disconnecting my connection and even in the mail i mentioned the service request number.. And also from that day i didn't used the internet, but still i used to get the invoice for every month and ignored the invoice mail being i am not using the internet. Today i visited hathway office and they are saying it is not in their hand... Can anyone help me on this.. Was this information helpful? | |
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Hathway customer support has been notified about the posted complaint. | |
 3 Comments | |
Comments
Till date I have not heard of any telecom company taking legal action against a customer for unpaid dues. So you may not worry. However, I case the company persists, we have the option to take the company to consumer court. If the bill indicates that it is prepaid, the company cannot force you to pay it if you do not want to use its services.
Reply
It is postpaid connection..
They should disconnect it if you have given request. You are not liable for paying if you haven't used it. Company should disconnect the internet and stop billing after receiving your request. You should file a complaint in consumer court.
I had requested the Hathway office in my region to stop my subscription and provided them a copy of the bill with all customer details. He checked and confirmed that all previous bills were paid and ensured me that the subscription will be stopped. He specifically told me not to pay the bill (prepaid) if it was sent next month. However they kept sending me the bills and kept calling me to pay them. Everytime I told the representative that I had asked to disconnect the internet connection. 2 years later I'm still getting calls.
I had requested the Hathway office in my region to stop my subscription and provided them a copy of the bill with all customer details. He checked and confirmed that all previous bills were paid and ensured me that the subscription will be stopped. He specifically told me not to pay the bill (prepaid) if it was sent next month. However they kept sending me the bills and kept calling me to pay them. Everytime I told the representative that I had asked to disconnect the internet connection. 2 years later I'm still getting calls.
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