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[Resolved]  Hathway Cable & Datacom — hathway is not responding regarding refund of subscription amount

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Beware i have booked a hathway connection on 30th december 2018, my hathway account no:-[protected], and i have paid sum of rs 1650 online, in my premise cabling has also not been done, i have called hathway customer care to cancel my subscription and refund the amount they said to email i have emailed on the same day to [protected]@hathway.net and i got revert to write to [protected]@hathway.net, i have emailed here as well with attached screenshot of payment, but not hearing anything from them.
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Feb 9, 2019
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2019
Hathway Customer Care's response Dear [protected]@gmail.com,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
Feb 03, 2019
Updated by [email protected] After writing here on 9th jan 2019 I have been contacted by Hathaway executive twice and they informed we will get back to you for account details where u want to get your refund back, however there is no response yet it's almost a month now can you please let me know..
Feb 10, 2019
Updated by [email protected] Still waiting to hear can someone respond me and let me know the payment status..
Feb 13, 2019
Updated by [email protected] Noone is responding feeling cheated, Hathaway is really worst beware of it..
Feb 15, 2019
Updated by [email protected] Query has been resolved..thx to hathway
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Comments

@HathwayBrdband

They call me 4 times a day, days before my account renewal. I got call from these numbers today. Morning, afternoon & evening:

[protected]
[protected]
[protected]
[protected]

What's the strategy, harass a customer for renewal? Please help me
Reply
Hathway Customer Care's response, Jan 7, 2019
Verified Support
Dear WilsonRDsouza, We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband

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