Hathway Cable & Datacom — hathway wrong billing — [protected]

Address:

Hyderabad, Andhra Pradesh, 500032

I have taken this connection two years back, at that time i have paid and used the service, after payment only they used to give the service, after that active period, account got deactivated (No internet). After that i got a call to reactivate, but i denied it, so no service and no bill.

After two years, i got a call from one of the legal firm and asking me to pay 11704, but my plan was nearly 800rs. Per month, i paid and used the service, how my pending amount would be that much. Then i escalated to hathway team, i have not received the proper response from the support team, and they have not replied for my last mail, i have forwarded
The same to the nodal officer, they also doing the same, they have sent me the mail that we are working on the same, for the last two mails i have received the same response which is sent with the 15 days difference. For my third mail no response at all. Just for checking the internet usage and active period and the plan details, they are taking more than two months, still no response.

It is clear that they are planing to do frauad.

Totally irresponsible team with hathway.

As on today i have not received any call from hathway to pay the bill amount, but simply they have forwarded to legal firm who don't know anything, directly they will call the customers and harass to do the payment.

My request is to close the account and stop harassing me by making calls.

I have all the mails. If you won't close it, i will go to consumer court.