[Resolved] Hathway Cable & Datacom — incorrect billing date and early internet disconnection

avshetty

Address:

Mumbai City, Maharashtra, 400078

This is regarding the billing due date for hathway broadband account. I had subscribed to the hathway internet on 10th november, but i got the actual connection around 15th december after too much calling and mailing for the connection. The subscription was for 3 months and as per the offer received on sms it was 3 months subscription and 1 month free.
Now i got the mailer that my due date is 24th february. Which is just 2 months of internet service. This is totally wrong since the billing should start from the date the connection is given and activated. The modem has also been taken away.
I had written 4 times to them and just a reply that they are looking into it, but no real action on it also i had written to the nodal officer, from there also no reply. They don't even have an helpdesk no. To which i can call and get it resolved. For any help related to the billing, need to be sent by mail only.

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Apr 20, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Mar 17, 2019

Updated by avshetty I received a call from their team and he was saying if i renew the subscription, then only they will give me the last one months internet service which they had not given, else not.

Verified Support

Mar 18, 2019

Hathway Customer Care's response Dear avshetty,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband

Apr 13, 2019

Updated by avshetty Hi

My Hathway Account number is [protected] and location is Bhandup(W), Mumbai.

Regards
Avaneesh Shetty

Apr 20, 2019

Updated by avshetty Hi

I haven't got any reply on the above.

Apr 20, 2019

Updated by avshetty The complaint is not yet resolved and i am waiting for the resolution.