[Resolved]  Hathway Cable & Datacom — internet service cancellation

Address:

Hyderabad, Andhra Pradesh, 500081

I had requested to disconnect the service and asked them to collect the dues in jul - aug 2018, numerous times at least 5-8 requests a month till sep 2018. There is no response from the team for nearly 6 months and after these many months, suddenly i got a call from consumer legal team delhi - ph:'[protected]'. They started to threaten me about a legal case. Upon calling the hathway customer care they mentioned that legal proceedings will be commenced, if i do not submit the modem and clear the dues. Upon this i visited hathway head office, himayat nagar, met satish (Sr. Support executive). According to him the company will follow its procedure and necessary action will be taken. All these months i have never received any call from hathway team requesting me to clear the dues or my availability to disconnect the services & collect the modem and they never bothered to respond to my requests.

After long discussions satish agreed that this was a miss from hathway and assured that a field technician will visit to collect the modem, the immediate next day. The field technician approached through a phone call, but did not turn up on the committed timeline, upon calling him its told that he does not even have a valid company id card.

Threatening customers using a fake legal team when the responsibility/accountability lies with hathway teams who did not do their job from last six months.
This kind of behavior from hathway is not acceptable and very tormenting and proper action should be taken.
Account # :[protected]