[Resolved] Hathway Cable & Datacom — mental harassment - double payment requested by hathway cable & datacom | |||
This is inform that I have a Prepaid connection - [protected] which is quarterly mode payment 5 Mbps - 50 GB. (Speedway 5 Mbps - 50 GB Monthly) I have made the Payment Online & also payment made is reflecting on the Hathway Self Care Portal, for the same plan - (Speedway 5 Mbps - 50 GB Monthly), but still I am getting SMS on my registered Mobile number that Payment is not made so your connection has been Disconnected. I have been following up with Hathway Backend team 8 - 9 times during the entire day, but no solution for the resolve it. I also connected Twice to the Senior Supervisor but only False Assurance & Fake Promises made by the entire backend team & even by the Senior Managers. No-body is Serious about the same at Hathway. Really very Bad & pathetic Services. I have calling the backend team & I have kept on hold for more than 45 Min always. This is really a FRAUD & cheating Case by asking for Double Payment. Such a big organisation following such cheap Tricks for harassing customers is unexpected. Was this information helpful? | |||
Sep 23, 2018 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Aug 21, 2018 Hathway Customer Care's response Dear Rajub23, We have forwarded your concern to our team, an executive will get in touch with you. Regards, Hathway Broadband | |||
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