Hathway Cable & Datacom — Need help in terminating my Broadband connection

Address:	500094
Website:	www.hathway.com/assets/pdf/broadband/ManualOfPractice.pdf

There have been multiple instances I lost connectivity and could not work from home due to the pathetic service provided by Hathway.

They assured 2 hours repair service as compared to Act Fiber net and a free modem and wifi too. That I switched to Hathway.

I am unable to disconnect or cancel their service. Their customer service is pathetic. All my requests for cancellation of the account go in vain. They raise the request and just close it without any action. Some legal action needs to be taken against them where they do not give the consumer the right to terminate the connection.

I have paid them 3 months of advance fee. Now I am stuck. Unable to know what to do. They don't even have a physical office where I can go and talk to someone.

Their call center service is the worst.