Hathway Cable & Datacom — neither shifting nor refunding money | |||
I have been using hathway broadband since august 2016. Recently i renewed the my plan with 6 months plan by paying rs.3, 249.72 valid from 22-may-2018 to 22-nov-2018. Last week i have shifted my house to new loaction which is just 100 meters away from old house. When i requested for shifting of my connection they said connection is not feasible at my new loaction. They didn't even give the proper reason why it is not feasible. After series of mail conversation i asked for refund o[censored]nused rental, not even 1 month completed since my last renewal. I asked them to refund the money of 5 months, and i was shoked to hear their response "plan which you opted for pre-paid plan it is one time billing amount for which refund is not applicable. Further for any feasible area we can able to provide the service on a special case without any shifting charges". Now they are neither providing me the connection nor refunding my money. This is the case of pure opportunism. First they lure the customers for taking connection and after taking connection they will show their back. This is clearly looting of money from customers. Was this information helpful? | |||
Hathway customer support has been notified about the posted complaint. | |||
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