[Resolved] Hathway Cable & Datacom — new broadband connection not given and not initiating refund

 
1 Review
India
 Upendra004 on Apr 3, 2020
Hi have taken hathway connection on 21st march and they promised connection with 24 max 48 hours still i did not get the connection.

On 1st april their technician came and said a new connection can't be given as the building in which i live doesn't have any old connection and ask me to wait for another 14 days.

I didn't want to wait so i initiated a refund and complained about this on their official twitter handle.
I didn't get any call or information about till when i will get back my refund.

My contact - [protected]
Complaint marked as Resolved 2020-05-04 19:16:32

Complaint Status


[Apr 03, 2020] Hathway customer support has been notified about the posted complaint.
Verified Support
Hathway Customer Care's response Apr 03, 2020
Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.
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    Hathway Cable & Datacom - new broadband connection not given and not initiating refund