Hathway Cable & Datacom — new hathway broadband connection

Address:	Hyderabad, Andhra Pradesh, 500028
Website:	www.hathway.com

I have recently (23rd july 2017) paid for a new hathway connection but none of the hathway representative has come to my home to install the new connection. The account number which is generated for me is:- [protected]. The hathway support executive who has called me before payment was very eager that i pay the amount and he said that they will install within one or 2 hours. But soon after i completed my payment, he stopped responding to my call and no one from hathway has come to my home to install the connection. I have called the same person but he is not picking my calls. (His mobile:- [protected]). I called hathway customer care 3-4 times but none of the action was taken.

Customer care provided me with my area manager and on calling him, he said that hathway services are not available in my area and asked me to get to office and take my refund! (So, why were they so much eager on getting paid in advance on the first place? Also, i paid online and they are telling me to come to their office and collect my refund! Otherwise, online it seems it will take 45 days to get my refund! Wth!).

This is very disappointing and a very bad customer experience as a new customer. Now i have absolutely no interest in taking any connection from hathway. Request you to please look into the issue and get my refund asap. Following are my details:

Name: mohammed abdul raheem khizer
Hathway broadband account no:- [protected]
Mail: [protected]@gmail.com
Hoping for a quick and positive response.

Regards,
Khizer