[Resolved] Hathway Cable & Datacom — no internet connection after paying full amount. | |||
I have approached hathway for internet connection on 31st july 2019. I am a old customer for hathway. I shifted my house and requested them for a shifting. They assured and told me there is a feasibility at my new location and ask me to pay rs. 530=00 for 45 days with 1500 gb at 50 mbps speed and assured to give connection the next day. I requested them to give me the connection and collect the payment after successfully get connected. They told me and insisted me to pay online for shifting and change of address. I logged in the hathway website and tried to change my address. But there is no such option available in their website and when i asked them the same they said they will change it after making the online payment. So i made a payment of rs. 530/- and got a confirmation as follows. (Transaction of amount ₹530 completed successfully with transaction id: [protected].) • amount: ₹ 530 • date:31-jul-2019 • receipt number: r[protected] On 1st aug, 2019 at 10.30 am i got a sms message that the there is no feasibility at my new and they are not able to provide a connection. When i called hathway they confirmed the same. Then i asked them why did you say there is a feasibility and forced me to pay the amount. They said excuse and ask me to call the customer care for a refund from my registered mobile number. When i called customer care they said the amount that i paid will not be refunded unless i have shift to another new address where there is a feasibility for hathway. They also said they will extend the service once i shift the house but amount will not be refunded. I recently shifted to this address and again for the sake of rs. 530/- they are asking me to shift my address to a new location. So how can i get back my amount and how to approach legally? Kindly help me. Was this information helpful? | |||
Oct 7, 2019 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Aug 20, 2019 Hathway Customer Care's response Dear vu3atk2004, We have forwarded your concern to our team, an executive will get in touch with you. Regards, Hathway Broadband | |||
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