[Resolved]  Hathway Cable & Datacom — no internet connection after paying full amount.

Address:

Netajinagar, Sainikpuri,, Hyderabad, Telangana, 500094

I have approached hathway for internet connection on 31st july 2019. I am a old customer for hathway. I shifted my house and requested them for a shifting. They assured and told me there is a feasibility at my new location and ask me to pay rs. 530=00 for 45 days with 1500 gb at 50 mbps speed and assured to give connection the next day. I requested them to give me the connection and collect the payment after successfully get connected. They told me and insisted me to pay online for shifting and change of address. I logged in the hathway website and tried to change my address. But there is no such option available in their website and when i asked them the same they said they will change it after making the online payment. So i made a payment of rs. 530/- and got a confirmation as follows. (Transaction of amount ₹530 completed successfully with transaction id: [protected].) • amount: ₹ 530
• date:31-jul-2019
• receipt number: r[protected]
On 1st aug, 2019 at 10.30 am i got a sms message that the there is no feasibility at my new and they are not able to provide a connection. When i called hathway they confirmed the same. Then i asked them why did you say there is a feasibility and forced me to pay the amount. They said excuse and ask me to call the customer care for a refund from my registered mobile number. When i called customer care they said the amount that i paid will not be refunded unless i have shift to another new address where there is a feasibility for hathway. They also said they will extend the service once i shift the house but amount will not be refunded. I recently shifted to this address and again for the sake of rs. 530/- they are asking me to shift my address to a new location. So how can i get back my amount and how to approach legally? Kindly help me.