[Resolved]  Hathway Cable & Datacom — no internet for 3 days. no response to complaint

Address:Mumbai City, Maharashtra, 400101

My account number is [protected] from mumbai and my connection stopped working suddenly. I must have called 3 or 4 numbers but half of them cut the call and half of them tell me to switch off the router as if it will solve anything. I raised a ticket 2 days ago which is still in progress but nobody is caring to resolve.in a city like mumbai one has to face such problems. Very shameful hathway
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Sep 23, 2019
Complaint marked as Resolved 
The engineer came to my house and resolved the issue. I am glad the service was provided finally
Hathway customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2019
Hathway Customer Care's response
Dear Sharad P Nagar,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
Complaint comments 

Comments

I was a Hathway customer once, and not using anymore. And don't want to.
Still I'm getting SMS for advertisements very frequently. I have even asked customer care not to do so, remove my number from the list. Still there is no action taken from Hatheay yet.

I would like to cancel my Hathway broadband connection which i got in chennai. In company portal there is no option to contact Customer service in chennai, because the city itself not listed. I have no idea how to cancel it now.

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